We try to send the same crew each time, although we cannot guarantee it. Sometimes we have to juggle a bit, but we always do our best to keep your crew consistent.
Yes! We love your furry friends. We make sure that all of our cleaners are comfortable around household animals. We will happily follow any instructions you give us regarding interactions with our furry loved ones.
Whatever is most comfortable for you! If you would like to be home, that is fine with us. If you have errands to run or are away, that works for us as well.
Yes, we bring all cleaning supplies and equipment. However, if you have equipment or products that you prefer we use, we ask that you leave them on the kitchen counter for us to use.
We will email you a bill after your service and you can pay online with a credit card, ACH, debit card or a check. If your service is weekly or every-other-week, we’ll clean and then bill you only once a month.
As our office is in Columbia, SC 29209, we service the Midlands area which includes Richland and Lexington Counties, up to 25 miles from our office.
We understand that life happens and would appreciate at least 48 hours notice. However, if our staff arrives as scheduled and are unable to clean due to your circumstances, there will be a $50 trip fee charged.
Service issues are rare, however, should we ever fail to meet your expectations, please contact our office within 24 hours and we will return to attend to any areas of concern.
Yes. We are very selective with our team members. We always believe it’s best to hire for character and train for skill. We require references and background checks. All of our team members are insured, licensed and bonded.
Although it’s very rare, accidents can happen. Cleaners will report the incident to you and to our office and make every effort to repair or replace your item. If there are items that you do not want touched, please let us know.
For the most effective cleaning experience, please pick up toys, clothes and trash before we arrive. Please lay out fresh sheets on the beds that need changing and lastly, make sure your pets are somewhere comfortable so we don’t disrupt their peace.
Here are our add-ons:
Interior oven $40-$80.00
Interior fridge $40-$80.00
Interior windows $6.00 for vinyl windows/$8 for wood casing
Sweep out garage $25.00
Sweep decks and large porches $25.00